1,600,000
square meters of storage space are operated by Arvato SCM Solutions worldwide
170,000,000
credit checks are performed annually by Arvato Financial Solutions
1,600,000,000
kilograms of paper are processed by the Bertelsmann Printing Group per year

Innovative Solutions for Customers Around the World

Arvato is an international service provider. More than 70,000 employees develop and realize innovative solutions for business customers from all over the world, including CRM, SCM, finance and IT solutions. Enterprises representing many different industries rely on Arvato’s integrated solution portfolio – from telecommunication firms to energy suppliers, banks, e-commerce retailers, IT companies and Internet providers. Arvato is wholly owned by Bertelsmann.

www.arvato.com

Services Highlights 2017

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Faster Growth Fueled by Fintech

Payment methods, financing, digital banking – anyone who wants to successfully do business online needs user-friendly financial technology. The Berlin-based start-up Solaris Bank provides digital companies with a platform for processing banking transactions and marketing their own financial products. In March 2017, Arvato Financial Solutions invested a double-digit million sum in Solaris Bank. As a leading provider of cross-border digital financial transactions, the Arvato subsidiary thereby secured a technological edge and strengthened its ability to serve its multinational clients.

 

 

Bertelsmann Executive Board
RTL

Logistics Network Grows Internationally

Arvato SCM Solutions expanded its global logistics network by 10 new sites in 2017 to support clients from a variety of industries in expanding and internationalizing their businesses. Three warehouses in the United States and the Netherlands were built for a leading customer in the high-tech segment – in a record time of only six months. The total warehouse floor space is 150,000 square meters (over 1.6 million square feet). The new facilities are equipped with state-of-the-art warehouse automation technology that integrates all processes along the supply chain. Arvato SCM Solutions sets new standards in the industry with this solution. In all, Arvato’s supply chain management division operates 70 sites in 20 countries, almost all of them with scalable infrastructure.

Bertelsmann Executive Board
RTL

IT Solutions for the
E-Health Sector

E-health is emerging as a growth area for the IT specialist business Arvato Systems. For one, the company will continue to be responsible for the central telematics infrastructure behind Germany’s electronic health card. In 2017, the operating company Gematik renewed its contract with Arvato Systems. The IT experts now also help pharmaceutical manufacturers and national verification systems combat counterfeit medicines in 14 countries with proprietary serialization solutions.

Bertelsmann Executive Board
RTL

Reading Your Every Wish from the Data

From analytics to chatbots and artificial intelligence, the megatrends of the digital transformation will permanently change customer communications. Recognizing this, Arvato CRM Solutions is systematically leveraging these new technical possibilities to offer customers an even better service experience, including the ability to predict their needs. The acquisition of the Indian IT specialist Ramyam in early 2017 accelerates the company’s transformation from mere service provider to integrated provider of technology solutions. The Bangalore-based company employs about 100 people and is regarded as one of the most innovative providers of data analysis and usage. The technology used is capable of merging data from many different sources and in a variety of formats, and filtering and analyzing it for quality and relevance. To predict customer needs, Ramyam also creates comprehensive customer profiles based on all actions taken by the customer on the various communications channels.

 

 

Bertelsmann Executive Board
RTL

Good Things Come in Threes

In February 2017, Mohn Media commissioned a third 96- page offset press to further expand its brochure business with retail customers – a business that has grown significantly in recent years. In addition, four other high-performance presses are used in brochure production, so as to fulfill all of the retail customers’ requirements on time and at the highest quality. As a result of the strategic upgrade, Europe's leading printing plant now has three of the world's largest offset presses at its Gütersloh premises.

Bertelsmann Executive Board
RTL

Weekend Supplements Ensure High Capacity Utilization

Some 40,000 copies come rushing off the printing press each hour when the gravure specialist Prinovis UK produces the Sunday supplement to the “Daily Mail.” Since 2016, “Weekend” has been one of five new weekend titles printed by Prinovis in Liverpool. This supplement alone accounts for 2.5 million of the total print run of six million copies a week, because not only the publisher of the Daily Mail Group, but also that of the “Daily Telegraph” has several weekend titles produced at the big Liverpool printing plant. The large orders from the two newspapers and other new customers ensured a significantly increased production volume in 2017 – against a declining market trend.

Bertelsmann Executive Board
RTL

Boom in High-Resolution Storage Media

Worldwide demand for Ultra HD Blu-ray discs with storage capacities of up to 100 gigabytes is on a steady rise – reason enough for the service provider Sonopress, part of the Bertelsmann Printing Group, to expand its production capacity for high-resolution storage media. In fall 2017, a second UHD-100 machine was commissioned at the company’s headquarters in Gütersloh. Almost simultaneously, the five millionth next-generation disc came off the production line. Clients that are increasingly having UHDs produced at Sonopress include international companies such as Hollywood Studios Warner Bros. and Universal Pictures International, as well as domestic distributors like Concord Home Entertainment and Highlight Constantin.

Bertelsmann Executive Board