On January 16, 2018, Thomas Buberl was appointed as a new member of the Supervisory Board of Bertelsmann  SE & Co. KGaA  with immediate effect.

At the end of January 2018, Bertelsmann announced that it was looking at various options for the further development of Arvato CRM Solutions. The options include partnerships and the complete or partial sale of the CRM  businesses. The process will not include Arvato’s CRM business in French-speaking countries, which in the future will be managed by Bertelsmann. The process will take several months to complete.